B2B flight booking on a live GDS
Start a projectA business-to-business flight booking platform connected directly to a global distribution system, covering the full ticket lifecycle from search through issue, exchange and refund, with a second direct airline integration alongside it.
A travel agency selling flights gets two poor choices. It can work the terminal its supplier provides, which is complete but is a tool for one trained agent at a time rather than a platform its own sub-agents can use. Or it can rent a ready-made booking engine, which starts faster but means running someone else's product on someone else's roadmap and paying per booking indefinitely. Neither leaves the agency owning what it sells, and both tend to be weakest at the part that decides whether a travel business makes money, which is servicing a ticket after it has been issued.
We connected straight to the global distribution system instead of going through a reseller, so the agency owns the relationship and the platform is not limited to whatever a middle layer chooses to expose.
We implemented the whole ticket lifecycle rather than the easy half of it. Search and pricing were the starting point; the platform also creates the reservation, issues the ticket, pulls fare rules, handles exchanges and reissues, voids and refunds, retrieves ancillary documents, and places bookings onto the queues where staff actually work them.
Distribution system responses are large and inconsistent, so we built a parsing and transformation layer to absorb that mess. Passenger ages are resolved, segments grouped, special service requests matched to the right leg, cabin and fare flags derived, and exchange tokens decoded, so everything downstream deals in clean, predictable data.
We integrated an airline's own reservation system directly alongside the distribution system, so the business is not dependent on a single channel, and built the search interface around how people really choose a flight: filtering by airline, airport, stops, duration, price and time of day, with the price picture shown before you commit.
The agency ended up owning its booking platform rather than renting one, with the after-sale work that keeps travel businesses solvent handled inside the same system that made the sale. Running a direct airline connection next to the distribution system means no single supplier can switch the business off.
